FAQ

Available destinations and shipping options are shown at checkout. If your destination is unavailable, email yvonnehaann@gmail.com before ordering.

Standard shipping to eligible destinations is US$10 below US$49.99, or free on orders from US$49.99. The final available shipping rate is shown at checkout. See destinations and shipping details.

We dispatch within 48 hours after payment. Dispatch time is not delivery time: international transit varies by destination and shipping service. Email us with your destination for an estimate before ordering. Read our shipping details.

Check your shipping confirmation for any tracking details provided. If you need help finding an update, send us your order number and the email address used at checkout.

Contact us as soon as possible with your order number and the change you need. We will check the order status. Changes or cancellation may not be possible once an order has been processed or dispatched.

Open our palette builder, choose a 4-slot or 6-slot case, fill the capacity with your chosen pans, then add the complete palette to your cart. Full-size pans fill one slot; two half-size pans fill one slot.

• Buy 4–5 single pans: save 5% and receive one free 4-slot empty palette.
• Buy 6 or more single pans: save 10% and receive one free 6-slot empty palette.

Full-size and half-size pans each count as one pan for this offer. Each pan costs US$4.90 before discount. Eligibility is based on the total eligible single eyeshadow pans in your cart. The highest qualifying tier applies; the two tiers do not stack. Ready-made palettes are excluded. The gift is an empty case, not additional color pans. Two half-size pans still occupy one full-size slot when arranging your colors.

Lighting, screen settings and your natural skin or lip tone can affect how a shade looks. Use the shade code, product image and swatch together when choosing your color.

We do not offer voluntary returns or exchanges for change of mind or non-quality reasons. This does not affect cancellation, return, refund or other rights that apply under the law in your country. Read our returns and support information. Contact us before sending a parcel; our contact address is not an automatic return address.

Email us with your order number and clear photos of the item, outer packaging and shipping label. Keep the packaging while we review the issue. Confirmed damaged, incorrect or missing items can be resolved with a refund or replacement. Please contact support with the details.

For order support, product questions or collaborations, email yvonnehaann@gmail.com. For collaborations, include your profile or channel link and a short outline of your idea. Our phone number and contact address are on the Contact page.