Damaged, incorrect or missing items
If an item arrives damaged, the wrong item is delivered or an item is missing, email yvonnehaann@gmail.com with your order number and a description of the issue. Include clear photos of the items received, outer packaging and shipping label where possible. Keep the packaging while we review the issue.
Confirmed damaged, incorrect or missing items can be resolved with a refund or replacement. We will explain the next steps for your order.
Change of mind and other non-quality returns
We do not offer voluntary returns or exchanges for change of mind or other non-quality reasons. This does not limit any cancellation, withdrawal, return, refund or other consumer rights that apply under the law in your country. If you wish to exercise an applicable right, contact us with your order number.
Before sending a return
Contact us for return instructions before sending a parcel. The address on our Contact page is a business contact address and is not an automatic return address.
Order changes
Contact us as soon as possible if you need to change an order. Changes may not be possible once it has been processed or dispatched. This does not affect your applicable consumer rights.